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Helping hoteliers do more with less


(you need more happiness)

return on happiness chart

  • Increase guest loyalty
  • Grow profits & lifetime value
  • Reduce sales & marketing costs
  • Create high performing teams
  • Attract & retain the best talent
  • Gain an emotional advantage


(I deliver more happiness)

  • Applying the science of happiness practically
  • Identifying the key emotional touch points
  • Using brain-based / behavioural marketing
  • Taking a strengths-based approach
  • Thinking differently¬†


(services I offer)

heart in brain

  • Performance improvement programmes
  • Mystery shops of emotions
  • Marketing & communications optimisation
  • Emotional intelligence training
  • Happiness at work surveys
  • Idea generation workshops

Increase guest loyalty and profits with happiness

Happy hotels are successful because their guests remember the way they make them feel. They have more loyal guests who pay more, come back and market for them. They also have more loyal employees who are more productive, creative and resilient.

I optimise guest experiences by applying the science behind human happiness and emotion to make them more engaging, positive and memorable. And because we are physiologically wired to repeat what makes us happy, this gives my clients an unbeatable emotional advantage.